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The Martindale Rag

Martindale Cleaning's "Green" Helpful Hints

1) Hydrogen Peroxide
Hydrogen peroxide is more gentle than chlorine bleach and can be used for sterilizing and disinfecting in your home.

2) Olive Oil
Olive oil is great for moisturizing and conditioning leather furniture and as a furniture polish.

3) Orange Oil
Orange oil is an effective cleaning agent which is less toxic than petroleum distillates and also smells great!

4) White Vinegar
White vinegar is a great disinfecting tool. It can also be used for deodorizing, cutting grease and wax build-up, removing mildew and removing stains on carpets, countertops, pots, pans and coffee carafes.

5) Salt
When you don't have time to wash dishes right away, sprinkle on some salt. This keeps the food from sticking and makes them easier to wash later.

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A cooled environment during hot weather
Warm weather is on its way! That means school vacations, tropical getaways, and air conditioning. Summer heat can be unpleasant, especially while working. Our employees find it much more enjoyable to work in a cooled environment, so if you have a house with central air, please consider your cleaners’ comfort while they are present, and plan for their arrival. If you will be out of town, please leave them a note allowing them to activate air conditioning while they are present. If you do not have central air, please activate a window unit, or leave your windows open to allow a breeze. A cool cleaner is a happy cleaner, and sweat stains are tricky devils to remove!

Moving into the space age
We are trying to move toward the present and convert some of our operations to digital formats. As a part of this movement, we will be collecting e-mail addresses for the purpose of contacting our clients with important information, scheduling, and comments, as well as invoicing and providing you with statements. You may now opt to receive electronic invoices and statements, which are instantaneous, paperless, and impossible to lose in a stack of other envelopes. This will also help to cut down our operating cost, so that we can afford to keep your costs as low as possible. You may feel free to share your e-mail address with us via phone call at (309) 827-4905, text message at (309) 319-6416, or e-mail us at martindale@martindalecleaning.com with your name and e-mail address.

Short or no notice cancellation
We understand that sometimes life can be hectic, and as such, the thought that cleaners will be coming can be easily put out of your mind. However, please understand that a short or no notice cancellation makes running a business such as ours extremely difficult, and hurts not only our office personnel, but also your cleaners. When provided with insufficient notice of an appointment cancellation, our employees cannot be properly scheduled to reflect it. This has been an issue for several years for our company. When they are unable to clean a house that they have already been scheduled for, cleaners have lost out on several hours worth of income, and for most of our staff, this is their only means of supporting a family. We require as much notice as you can give us when you become aware that our services will not be required so that we can best accommodate you and our employees.

Gratuity envelopes
A new service that we offer is the inclusion of specially designed gratuity envelopes. These business-card sized envelopes are the perfect way to leave a token of appreciation for your cleaners. No more worrying about leaving cash about the house and having it mistaken for a tip with these! Simply seal your tip (cash only in these, please!) in the envelope, and leave it with your payment envelope in plain sight. If you’d like to include a tip in check format, just add on whatever you’d like to your normal payment envelope, and note “+TIP” in the comment field, and our office staff will distribute it to the cleaners who were present. Feel free to request these as often as you like; your gratuity envelopes will be on their way to you in the mail as soon as your request is received.

Our new field supervisor
As a part of our never-ending quest to improve our business, we have hired a field supervisor. We would like your permission to duplicate your house key, so that we may perform random quality control checks on our houses after they have been serviced. If you would like to opt out of this measure, feel free to decline; however, this is the most efficient and most personalized means of ensuring your satisfaction. If we currently have a key to your home, please contact us with permission or denial through phone call at (309) 827-4905, text message us at (309) 319-6416, e-mail us at martindale@martindalecleaning.com, or send us a letter at 703 E. Empire St, Bloomington, IL 61701. You may also feel free to enclose a written copy of your response in a payment envelope at your next cleaning if you prefer. Copies will be made at our expense, so there is no cost to you, our customers, for this service. No copies will be made until approval is given on a case-by-case basis.

New members of our staff
Our office is growing! You may have noticed phone calls from Sarah, our newest office administrator. On the occasions that Dorothy Martindale, the owner and operator of Martindale Cleaning, is unavailable to assist you, feel free to allow Sarah to do so in her stead. She is learning rapidly, and should be able to help you with any comments, concerns, or changes you might have to share with us. It is important to remember that office personnel do not have one hundred percent authority over administration and procedures, but they are entirely capable and competent individuals who should be able to help you with anything that you might need. Don’t forget to check out the staff portion of our website at Who We Are and get to know everybody!

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